Design Custom Hoodies - Gildan 18500 Heavy Blend

At TxTPrint, we strive to deliver your custom apparel quickly and reliably. Below is our transparent, easy-to-understand shipping policy:

1. Processing Time

• Standard Orders: 1–2 business days after payment confirmation (excludes weekends/holidays).
• Bulk Orders (50+ units): 3–5 business days for production + shipping.
• Rush Service: Available for 24–48hr processing (+$15 fee). Contact us before ordering.

2. Free Shipping Options

• Free US Standard Shipping: Orders of $77+ (before taxes) automatically qualify.
• Free US Expedited Shipping: Orders of $150+ (before taxes) receive expedited delivery at no cost.
• Bulk Orders: Always quote-based shipping (contact us for tailored freight solutions).

3. Shipping Options

• Standard 3–7 business days Standard USPS(Freefor orders $88+)
• Expedited 2–3 business daysStandard USPS(Freefor orders $150+)
• Bulk Freight 5–10 business daysQuote-based (50+ units)

*Free shipping applies to retail orders only. Bulk orders (50+ units) excluded.

4. Delivery Timelines

• Continental U.S.: 3–7 business days (standard).
• Texas Customers: 1–3 business days (local priority).
• Alaska/Hawaii: 7–14 business days.

Delays due to weather, customs, or carrier issues are beyond our control.

5. International Shipping

• Available: Yes (Canada, UK, Australia, EU).
• Costs: Calculated at checkout (Duties/Taxes not included).
• Delivery: 7–21 business days via FedEx International/DHL.

6. Order Tracking

• Tracking Number: Sent via email once shipped.
• Lost Packages: Contact carrier first. If unresolved, email support@txtprint.com within 30 days.

7. Shipping Address

• Accuracy: Double-check at checkout. We’re not liable for typos/missing packages due to incorrect addresses.
• Changes: Contact us within 6hrs of ordering. Post-shipment changes may incur fees.

8. Undeliverable Orders

• Returned Packages: Reshipped at customer’s expense.
• Refused Deliveries: 15% restocking fee + return shipping deducted from refunds.

9. Holiday/Peak Season Delays

Expect longer processing/shipping times during:

• Black Friday/Cyber Monday (Nov–Dec)
• Major Holidays (Christmas, July 4th)

10. In-Store Pickup

• Skip Shipping Fees: Collect your custom apparel at our Texas Shop for $0 delivery cost.
• How It Works:
• Location: 6855 Harwin Drive, Suite # THouston, TX 77036: Mon–Sat, 9 AM–6 PM CT.
• Benefits:

Note: Unclaimed orders after 14 days will incur a $5 restocking fee.

Need Help?

Contact our Texas team:
📧 support@txtprint.com | 📍 6866 Harwin Drive, Suite # T, Houston, TX 77036

We’re here Mon–Sat, 9 AM–6 PM CT!

At TxTPrint, we prioritize your satisfaction while adhering to US Consumer Protection Laws. Below is our clear, fair policy for returns and refunds.

1. Eligibility for Returns/Refunds

We accept returns only for:

• Faulty/damaged items (e.g., manufacturing defects, torn seams).
• Defective printing (e.g., misalignment, peeling, fading).

Non-eligible returns include:

• Change of mind, shipping delays, or incorrect size/color selections.
• Customer errors (typos, low-resolution images, design mistakes).
• Minor color/size variances (≤10%) due to screen/printing differences.
• Garment shrinkage from improper washing (follow care labels!).

2. Return Timeframes & Conditions

• Refunds/Exchanges: Request within 14 days of delivery.
• Item Condition: Items must be unused, unwashed, and in original packaging.
• No Returns Accepted: After 14 days or for items with visible wear.

3. Your Legal Rights

This policy does not void your statutory rights under U.S. or Texas law. Defective items that breach implied warranties (e.g., merchantability) may qualify for remedies beyond this policy.

4. How to Return

1. Contact Us: Use our websites contact us page or Email support@txtprint.com with your order number and reason for return with valid photo/video evidence. DO NOT return item until you get written confirmation (email) from our end.
2. Ship toC/O Texas T-Shirts and Fashion  
   6855 Harwin Drive, Suite No: T, Houston, TX 77036
   United States
3. Return Costs: You cover return shipping. Refunds exclude original delivery fees.

5. Reprints for Shrinkage

If your garment shrank despite proper washing, return it for a free reprint (same item).

Need Help?

We’re here to assist! Contact us for questions, but note we cannot resolve issues caused by customer errors (e.g., typos, image quality).

Thank you for trusting TxTPrint!

Your satisfaction drives us, but we appreciate your understanding of policies beyond our control. 

Policy updated: 08 April, 2025